FAQs
Wondering what to bring to Springmaid Mountain? Click here to see what is included in each cabin and what items we suggest guests consider bringing with them on their trip. See other FAQ's below.
Cabins:
Each of our cabins have a 14-day cancellation policy. Any cancellations up to 14 days prior to reservation will receive a deposit back, less a $25 cancellation fee. Any reservations cancelled less than 14 days in advance will not receive a deposit back. No shows will be charged the full amount of stay. Please call 828-765-2353 to reschedule your reservation.
Camping:
Springmaid Mountain's stress-free cancellation policy allows guests to cancel within 24 hours of your reservation to receive a full refund. No shows will be charged the full amount of stay. Please call us at 828-765-2353 to reschedule your reservation.
No. Relax and unplug while you're here!
U.S. Cellular and Verizon are the two carriers for the Spruce Pine area. While cell service has improved greatly with these providers, service can be limited. Free Wi-Fi is offered at the office and cell service is typically pretty strong from this location.
Springmaid Mountain is located in the beautiful Blue Ridge Mountains. The property is surrounded by rich natural landscape and the North Toe River. The cabins are furnished with décor to reflect our mountain town and cabin theme. The cabins are intended to blend and coexist with nature, meaning we do have wild animals outside and the occasional small animal (flies, mosquito, etc.) that try to get inside the cabin. All cabins are treated for pest monthly and on an as-needed basis for such critters. Keep in mind we do our best to eliminate unwanted pests yet try to stay in harmony with nature. All cabins have electricity, plumbing and other modern-day conveniences, yet with the feeling of being close to nature and enjoying a natural setting. Bring along your desire to unwind and relax from the fast pace life throws at us and you will not be disappointed.
Yes, all cabins have either electric or gas heat. Most cabins also have gas logs as a relaxing alternative.
The cabins are located throughout the property with as much space as possible for privacy. The Hillside Triplex has 2 suites and a 3-bedroom unit all located under the same roof, meaning these are not as private as other cabins. The Twin Fall cabins are duplex units that can be rented either together or separate meaning you can rent a top level or bottom level. If you pick the 4-bedroom option you will have the top and bottom levels together with interior doors that can be unlocked for easy access to both levels. All other cabins are stand-alone cabins, so they are more private.
If it is a true emergency, call 911 and give the physical address of the cabin. Address is located on the refrigerator of each cabin. For non-life-threatening emergencies, please call the office number and leave a detailed message.
Yes, all cabins have air conditioning. All cabins have ceiling fans in living room areas and bedrooms.
No.
No.
Yes, all cabins have Wi-Fi available.
Spruce Pine has an Ingles and a Super Wal-Mart. Both options are within a 15-minute drive from the property.
No, but there are several restaurants within a 10-15 minute drive from Springmaid Mountain.
We have designated fire pit areas for outdoor fires. These areas are first come, first serve community areas. Outdoor fires are not permitted close to cabins due to fire danger.
Early arrival depends on if the cabin is clean and inspected before you arrive. If you plan to arrive early, please call the office ahead of arrival and ask if cabin is available. Be prepared to wait for check-in time of 4:00pm on weekends and holidays or during peak season.
After hours check-in box is located at our office. An envelope with name and cabin name is placed in the box for your arrival.
Yes, all linens are provided in the cabins. Daily housekeeping is not available; however, fresh towels can be provided during extended stays.
Yes, all cabins have flat screens with Starlink satellite and streaming services.
Yes, all cabins have basic cookware, silverware, dishes, glasses and utensils. We recommend you bring all spices, cooking oil and ingredients from home to make your stay as easy as possible.
No license is required for pond fishing, but guests not staying on property must purchase a 24-hour fishing pass. Trout caught in our stocked ponds cost an additional $5 each and can be paid online or in office. If you fish in the North Toe River on the property you are required to have a valid NC Fishing License.
We have deer, turkey, bears, fox and coyotes in the area, along with some venomous snakes. We are surrounded by woods and nature which is their natural habitat. Most animals are more afraid of humans than humans are of them, so use caution and steer away from any wild animals.
Yes, the cabins stay open year-round; however, the campground is seasonal.